Refund Policy

1. Open paddle.net. Faster alternative: every payment email Paddle sends you carries a link to your subscription. Opening that link brings up the same portal with your order already attached, so you can skip step 2.
2. Identify your purchase. Paddle asks for the email address you paid with, or your transaction details, and then sends a secure link to that address.
3. In the portal, open Subscription and choose to cancel. The same screen also lets you update your payment method and look through past payments.
4. You are done when a banner appears at the top reading “This subscription is scheduled to be canceled on” followed by your renewal date. Until that date the banner also offers a way to undo the cancellation.

You keep full access until the end of the period you have already paid for. Cancelling stops the next payment. It does not switch your account off today, and it does not by itself return the money for the current period. If you want the money back as well, see section 2.

1. Open paddle.net and identify your purchase the same way as above.
2. Choose the refund option and describe briefly what went wrong. If it was a technical failure on our side, say so: we accept those (section 5).
3. Most requests are settled straight away. Anything the portal cannot settle is passed to Paddle's buyer support team, who reply to you by email.
4. If the request is approved, the money goes back to the same payment method, normally within 14 days of approval.

You can also write to us at support@ediplit.com and we will take it up with Paddle on your behalf. That route is simply slower, because Paddle is the party that actually returns the money.

Search your inbox for Paddle rather than for EdipLit. Receipts, renewal notices and payment warnings are all sent by Paddle, and the charge on your bank statement may name Paddle rather than EdipLit. Use the address you paid with, which is not always the address you signed in with.

EdipLit is a digital service. Once an analysis has been delivered or credits have been consumed, the service has been rendered. Accordingly, refunds are not available after the service has been used (e.g. after an analysis report is generated or a translation is completed). This is consistent with the digital-content exception under EU consumer law (Directive 2011/83/EU) and applicable Turkish consumer regulations.

Cancelling is always available, whether or not a refund is. No partial refunds are issued for unused time inside a billing period that has already been used.

If you experience a verifiable technical failure (an analysis that did not complete, a charge for a feature that was unavailable, or a billing error), we will investigate and provide a full or partial refund as appropriate. Please raise it within 14 days of the incident, either through paddle.net or at support@ediplit.com, with:

• Your account email
• A brief description of the issue
• The approximate date and time

The Free plan carries no payment obligation. There is nothing to cancel and nothing to refund.

All payments are processed by Paddle (Merchant of Record). Paddle issues all invoices, handles VAT / tax compliance, and issues the refunds themselves. If you were charged incorrectly, the fastest route is Paddle's own buyer support at paddle.net, using the email you paid with.

Refunds, cancellation, invoices and payment methods: paddle.net (Paddle issues refunds and holds your invoices).

Everything else: support@ediplit.com. If your browser does not open a mail app, copy the address: support@ediplit.com